Disability Technology & News

DRC: Fair Treatment on Transit

DRC: New rights to fair treatment on public transport system
Wednesday, 29 Nov 2006

A major loophole in the law will be plugged next month when, for the first time, disabled people and those with long-term health conditions have the right to be treated fairly on public transport.

The new duties, which extend the Disability Discrimination Act 1995 (DDA), mean that disabled people have the right to be treated fairly and the right to reasonable adjustments on buses, coaches, trains and taxis.

The Disability Rights Commission (DRC) will be responsible for enforcing the amended legislation, ensuring transport operators meet their new duties and disabled people know about their new rights.

Bert Massie, Chairman of the DRC, welcomed the new legislation:

“This is an important legal change - having no right to be treated fairly on public transport has been a major loophole in the law. Disabled people have felt frustrated at having no legal redress to poor treatment – a common feature of calls to the Commission.

“I’m hopeful the new law will encourage disabled people to feel more confident about using public transport. For transport operators, the new legislation will mean ensuring staff provide good customer care. If they get it right for disabled people, then all their customers benefit.

“Making transport more user-friendly will open up many more work and social opportunities and help bridge the divide that many disabled people experience.”

The new duties will also apply to vehicle rental firms and car breakdown services but will not apply to aviation or shipping. The DRC is calling for aviation and shipping to be included in the Disability Discrimination Act or incorporated into a promised Single Equality Act.

In 2007, the DRC will launch a campaign encouraging disabled people onto Britain’s buses and trains and engaging transport companies to ensure their services are open to all.

Transport operators and disabled people gave advice to the DRC on a Code of Practice that supports the new legislation. The Code is available from www.drc-gb.org.

Share This